Returns & Exchanges

At Tomato Japanese Grocery, we strive to ensure the highest quality for every order, though due to the perishable nature of food items, returns are handled with specific care to safety standards. We offer replacements or refunds for any products that arrive damaged, expired, or incorrect within 48 hours of delivery.

1

Inspect Your Order

Upon arrival, please check your groceries immediately for any signs of damage or quality issues, especially for frozen and refrigerated items.

2

Document the Issue

Take clear photographs of the product, the packaging, and the expiration date to help us process your claim quickly.

3

Contact Customer Support

Email our team at support@tomatojapanese.com within 48 hours of receipt with your order number and the photos you have taken.

4

Receive Resolution

Once approved, we will issue a full refund to your original payment method or arrange for a replacement delivery at no additional cost.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing