Frequently Asked Questions

Everything you need to know about shopping at Tomato Japanese Grocery

How do you ensure the freshness of perishable items during shipping?

We use specialized thermal packaging and industrial-grade cold packs for all refrigerated and frozen goods. To maintain peak quality, we recommend choosing expedited shipping for perishable orders.

What is your return policy for food products?

Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or if there is an issue with product quality, please contact us within 48 hours for a full refund or replacement.

Do you ship Japanese groceries nationwide?

Yes, we ship across the continental United States. Please note that certain fragile or heavy items may have specific shipping restrictions depending on your delivery zone.

Are the product expiration dates listed in Japanese or American format?

Most products imported from Japan use the Year/Month/Day format. We regularly audit our inventory to ensure all products shipped have a reasonable shelf life remaining.

Can I request a specific Japanese product that is not listed on your site?

We love hearing from our customers! Please use our 'Product Request' form to suggest items. While we cannot guarantee availability, we work closely with our distributors to expand our Japanese snack and pantry selection.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.